Why 03 erek Requires KYC Verification
KYC verification is a legal requirement in most jurisdictions where we operate. By confirming your identity, we comply with anti-money-laundering (AML) regulations and prevent underage access. We also protect your account—if someone tries to log in fraudulently, our records prove the account belongs to you.
Verification also allows us to process withdrawals securely. When you request a payout to QRIS, e-wallet, mobile banking, local payment, or a bank account, we verify that the destination account matches your verified identity. This prevents criminals from stealing your balance and moving it elsewhere. For users in Jakarta, Surabaya, Bandung, Medan, and other Indonesian cities, this protection is standard and expected.
What verification protects
Your account is linked to your legal identity. If your password is compromised, we can still confirm who you are via your ID and verify that withdrawals go to your account only.
Verification also unlocks higher account preferences, access to all payment methods, and eligibility for promotional offers tied to account status.
Documents You Need for 03 erek Verification
We accept three types of government-issued ID: national ID card (KTP), passport, or driver's license. The ID must be valid (not expired) and clearly legible. Take a photo or scan of the front and back of your ID. Both sides must be visible in the upload.
We also require a selfie—a photo of you holding your ID next to your face. The ID, your face, and today's date must all be visible in the same shot. Use natural lighting and avoid filters or heavy makeup that might obscure your features. Smartphone cameras work fine; professional photography is not needed.
Your documents are encrypted and stored securely
We do not share your ID or selfie with third parties. All documents are encrypted and stored according to international data-protection standards. You can request deletion of your documents after account closure.
How to Submit Your 03 erek KYC
After registering your 03 erek account, navigate to "Account Settings" or "Verification" in the menu. You will see an option to "Upload KYC Documents" or "Complete Verification." Click it. A form appears asking for your ID type (KTP, passport, or driver's license), your full name, and your date of birth.
Submit your documents during daytime hours to ensure our verification team can review them quickly. Submissions during evening or holiday periods may take longer to process.
Upload the front and back of your ID using the file upload field. Then upload your selfie holding the ID. Make sure the files are clear—blurry or heavily compressed images may be rejected. After uploading, review the information you entered to ensure accuracy. Click "Submit." Our verification team receives your documents and begins review.
- ID types accepted: KTP (national ID), passport, driver's license
- Selfie requirement: Face, ID, and date visible in one photo
- File formats: JPG, PNG, or PDF up to 5 MB each
- Lighting: Natural daylight recommended; avoid shadows
- Accuracy: Name and date of birth must match your 03 erek account
Verification Processing Timeline
Our 03 erek verification team reviews documents within a standard processing window. Most submissions are approved within one business day. During high-traffic periods—such as Idul Fitri, Idul Adha, or Imlek holidays, or during major sporting events like Piala AFF or Liga 1 finals—processing may take longer.
You will receive an email notification when your verification is complete. If approved, your account status changes to "Verified," and you can immediately deposit via online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer. If rejected, the email explains why—for example, the ID was expired, the photo was too blurry, or the name did not match your account. You can resubmit with corrected documents.
Key takeaways
- KYC verification is required before deposit and withdrawal on 03 erek
- Acceptable IDs: national ID (KTP), passport, or driver's license
- Upload ID front and back, plus a selfie holding your ID
- Processing typically completes within one business day
- Once verified, you unlock all payment methods and account preferences
What to Do If Your KYC Is Rejected
If our team rejects your submission, check the rejection reason in your email. Common reasons include: expired ID, blurry or incomplete photos, name mismatch between your ID and account, or selfie angle that obscures your face. Address the issue and resubmit.
If you are unsure how to fix the problem, contact our support team. We operate support in English and local languages. Explain the rejection, and our team will guide you step-by-step through the correction process. We may ask you to retake your selfie with better lighting, or to verify that the name on your ID matches your 03 erek account exactly (including middle names and spelling).
Multiple rejections may trigger a temporary hold on your account. If this happens, contact support immediately. We will work with you to resolve the issue. Honest mistakes are normal; we are here to help you complete verification so you can access your account and enjoy 03 erek services.